Privacy Policy

This Privacy Policy explains how KiWest Spa collects, uses, shares, stores, and protects personal information when you visit our website, contact us, book services, buy vouchers, pay online, join promotions, or interact with our advertising.

KiWest Spa is located at 2 3rd Avenue Belleville, St. Michael, BB14146, Barbados. You can contact us at [email protected] or (246) 249-2718.

Information We Collect

• Contact details such as your name, phone number, email address, and social media handle when you contact us or book.
• Appointment details such as requested service, appointment date and time, therapist preference, notes you choose to provide, and visit history.
• Payment and voucher details such as transaction references, voucher codes, deposit status, partial redemptions, and payment confirmation. Card details are handled by payment providers and are not stored by KiWest Spa on this website.
• Website and device data such as pages visited, referral source, approximate location, browser type, IP address, cookie identifiers, and ad click identifiers where permitted by your cookie choices.
• Marketing preferences, consent choices, promotion entries, reviews, survey responses, and messages sent through WhatsApp, email, phone, social platforms, or booking providers.

How We Use Information

• To answer questions, manage bookings, provide spa services, process deposits, issue vouchers, and support customer care.
• To send appointment confirmations, service updates, payment links, voucher information, and important policy notices.
• To improve our website, services, promotions, pricing, and customer experience.
• To measure advertising performance, build remarketing audiences, and show relevant ads through platforms such as Google and Meta when you have allowed advertising cookies or where otherwise permitted by law.
• To prevent fraud, protect our systems, comply with legal obligations, resolve disputes, and enforce booking, cancellation, voucher, and payment terms.

Legal Basis and Barbados Data Protection

Where applicable, we process personal information under the Barbados Data Protection Act, 2019-29 and related privacy principles. Depending on the situation, we rely on your consent, performance of a contract or requested service, legitimate business interests, compliance with legal obligations, and protection of our clients, staff, and business.

Cookies, Analytics, and Advertising

We use essential cookies to operate the website. We may also use analytics and advertising cookies or similar technologies for Google Analytics, Google Ads, Meta Pixel, conversion tracking, remarketing, and performance measurement. You can manage these choices through the Cookie settings link in the footer.

Read our Cookie Policy for more detail.

Service Providers and Third Parties

We may share limited information with providers that help us operate the business, including booking platforms, payment processors, voucher systems, website hosting, email/SMS/WhatsApp communications, analytics providers, advertising platforms, professional advisers, fraud prevention services, and regulators or authorities where required.

These providers may process information in Barbados or other countries. Where personal information is transferred outside Barbados, we aim to use appropriate safeguards and reputable providers with privacy and security commitments.

Sensitive Service Information

Spa, waxing, facial, laser, and wellness bookings may involve personal or sensitive details you choose to share with us. We use that information only to assess suitability, provide your service, protect your comfort and safety, and maintain our client records. We do not intentionally send sensitive appointment notes, medical details, intake form answers, or private treatment information to Google, Meta, or other advertising platforms.

Marketing Communications

If you sign up for promotions, offers, reminders, or updates, we may contact you by email, SMS, WhatsApp, phone, or social platforms where permitted. You can opt out of promotional messages at any time. Transactional booking, payment, safety, and service messages may still be sent when needed.

Retention

We keep personal information only as long as reasonably needed for bookings, customer care, accounting, legal, safety, fraud prevention, voucher management, dispute handling, and business records. Cookie consent records and analytics data may have shorter or platform-specific retention periods.

Your Rights

Subject to applicable law, you may ask to access, correct, update, delete, restrict, or object to certain uses of your personal information. You may also withdraw consent for optional marketing, analytics, or advertising cookies. To make a privacy request, contact [email protected].

Security

We use reasonable administrative, technical, and physical measures to protect personal information. No website, messaging platform, or payment system can be guaranteed completely secure, but we work to keep information protected and limit access to people and providers who need it.

Children

Our website and ads are not directed to children. Some spa services may be available to minors with appropriate parental or guardian involvement. A parent or guardian should contact us for bookings involving minors.

Changes

We may update this Privacy Policy as our services, providers, advertising tools, or legal obligations change. The updated date at the top shows the latest version.